I just received my ID, I'm going to bend it do a "bend test"!
DO NOT BEND YOUR ID! The "Bend Test" is not an actual method. Sure it will bend, but you shouldn’t do it! We will not offer replacements because you put a crease in your ID from bending it. This happens to real IDs as well.
How do you ship the IDs?
We have several different methods for shipping, including but not limited to: USPS, Fedex, UPS and DHL
I have a group order, do you offer a discount?
It depends, if the order is 5-10+ We will offer a small discount.
I received my ID, what should I do now?
Use it for whatever your heart desires.
My Payment Says Pending Still!
If you ordered with Bitcoin and your payment still says pending please submit a ticket and provide your order number, bitcoin address and other useful information. Bitcoin payments should be confirmed right away. If you paid with Reloadit and it says pending more than 6 days, you probably used the wrong payment method. Please refer to our how to pay, also when paying with the "reloadit' option you need to have the EXACT amount on the card for us to process it. Nothing more, nothing less. The exact amount.
How To Take a Picture
Stand against a wall, solid color. Wear clothes that contrast well, get your shoulders and face in it. Make sure its in a bright room, use HQ picture and make sure your hair isn't messy.
I want to know Group Rates
Please.. the Group Rates are listed on the website. That's the lowest we will go unless you're going to order 20+.
I want to become a reseller!
If you want to be a reseller we can give you amazing prices, but you must be able to bring in 10 IDs/Week. Just let us know.
Getting 'Invalid File Extension' On submittion of order!
Please make sure the image you're uploading is a .jpg, or a .png and make sure they're lowercase which might help.
My ID Says 'Completed'?
Completed means your ID is ready to print and ship, it should be out of the completed status and posted to ship within a few days.
My ID Says 'Payment Received'
This means your payment is received and your ID will be worked on shortly, usually going to a 'Completed' Status or a 'In Progress' Status.
Website Not Generating Bitcoin Address!?
This happens sometimes due to so many orders happening at once and our system is trying to process them all at once and check thousands of bitcoin addresses. Please try again shortly as we are working on a fix for it.
Wrong Information on my ID!?
We use the exact information that you supply on the form, we do not manually change ANYTHING. So if you mispell something by accident, we don't know. We have everything automated so we don't check it. We use what you put.
I need my shipping address changed!
If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we can't. But if it hasn't we can. Please supply your order # and the new shipping information, title the support ticket with 'Shipping Address Change' and we'll do it ASAP.
Do you fix Red eye?
The only thing we will do is change the background, so if you want to edit the photo and remove red eye before you send us it you can. We don't touch the people in the photo, only the background/hair adjustments
Order shipped no tracking posted!?
Please be patient! We mark orders shipped in bulk, we still have to type everyones tracking number out manually as they're all different. They will be posted within a couple days if not the same day! Please do not submit a support ticket about this. Do not ask!
My order says "PIcking up WU" but its picked up
When you send your WU information the status switches to "WU info sent", when we sent the codes to our mules it will get changed to "Picking UP WU". We mark them as received in batch, so once our mules are done picking up every single order that we sent them we switch all orders to received/and or denied depending on the order. We usually send the MTCN's to our mules every sunday, and they give us confirmation on Friday.
I ordered my ID and sent my information in, now what?
Now, you wait for us to get back to you and process your order. We usually try to process orders the same day - production usually takes around 2-4 weeks. As soon as were done, we will ship it.
You scammed me!
We will never scam anyone. If you have not received your ID according to the tracking number we will indeed send a new one for free. We cannot issue refunds due to security risk.
How long until I get my ID?
We process all IDs in 1-4 days of being ordered excluding weekends. It can take several days for your order to ship so please be patient. In some cases IDs can be received in a week, but most are 2-3 weeks. We do different methods to ship the IDs if all goes smoothly you will receive it fast. If your order has been shipped please be patient! We cannot speed up the process. If it has been longer then 3 weeks from the moment the order was marked "Shipped" then please contact us and we will figure out what happened. In most cases all IDs are delivered within 1-3 weeks. If there is a delay it can take a little bit longer. We cannot control this. We are working on upgrading our shipping times to 3-9 days. Which is in the process as of 05/16/2018. Once again, do not contact us if your order is not delivered within 21 days MAX(worst cases). We supply everyone tracking numbers, use it. Sometimes they don't give updates on the package for a while. Be patient.
What Payment Methods Do You Offer?
We accept Bitcoin, Litecoin, Western Union & Moneygram.
What Security Features Are Included?
We replicate all the security features of a real ID. UV, Perforations, OVI, MultiSpec Holograms, Raised Text and much more.
How much is shipping?
Shipping prices vary due to them constantly changing. Currently they're set at $5 for shipment which is well under how much it cost to ship your product, we may increase this soon.
I have not received my ID
If your ID is shipped and you have not received it. Please wait a minimum of 21 days from the shipment date sometimes in the unlikely event a package can be delayed. If you still have not received the package we will resend it. Most packages are delivered within a week or less.
I made an error on my id, now what?
We charge a $25 reprint fee for customer errors. Our system is 100% automated so what you put on the form is what gets printed we don't touch anything. Sorry but some of you guys have been abusing reprint requests and materials and shipping costs ain't free.